Devicescape Wireless Operations Center
Administrator and User Guide
Release 2.1
14 October 2005
Devicescape Wireless Operations Center Administrator and User Guide
iii
Devicescape Wireless Operations Center Administrator and User
Guide
2.1 Release
Copyright © 2004, 2005 Devicescape Software, Inc., 1000 Marina Blvd., Brisbane, CA 94005. All rights reserved.
This product and documentation are protected by copyright and distributed under licenses and/or non-disclosure agreements
restricting their use, copying distribution, and decompilation. No part of this product or document may be reproduced in any form
by any means, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical,
photocopying, recording, or otherwise) for any purpose, without prior written authorization of Devicescape Software, Inc.
(Devicescape) and its licensors, if any.
Devicescape may have patents, patent applications, trademarks, copyrights or other intellectual property rights covering subject
matter in this document. Except as expressly provided in any written license agreement from Devicescape, the furnishing of this
document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.
THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUD-
ING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PUR-
POSE, OR NON-INFRINGEMENT.
THIS PUBLICATION COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERI-
ODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED INTO NEW EDITIONS OF
THE PUBLICATION. DEVICESCAPE MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE
PROGRAM(S) DESCRIBED IN THIS PUBLICATION AT ANY TIME.
Document Version: 01/11/2006-2.1
Trademarks
Devicescape Software and the Devicescape logo are trademarks of Devicescape Software, Inc. and/or its affiliates in the US
and other countries.
All other registered and unregistered trademarks in this document are the sole property of their respective owners.
You must accept the enclosed License Agreement before you can use this product. If you do not accept the terms of the License
Agreement, you should promptly return the product.
Contact Information
Release
Date
Description
2.1
14 October 2005
Devicescape Wireless Operations Center Administrator and User
Guide
Email and Telephone
Corporate Headquarters
Web Site
sales@devicescape.com
Tel: +1.650.829.2600
Fax: +1.650.829.2601
Devicescape Software, Inc.
1000 Marina Blvd. Suite 400
Brisbane, CA
94005 USA
www.devicescape.com Devicescape Wireless Operations Center Administrator and User Guide
iv Devicescape Wireless Operations Center Administrator and User Guide
v
Contents
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Online Help Features, Supported Browsers, and Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Tips and Guidance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Typographical Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What is Devicescape Wireless Operations Center? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Whats Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Supported Platforms, Devices, and Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Starting the Demo and Viewing a Sample Network Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Starting the Repository Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Setting up and Managing Repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Starting the Dashboard on a Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
What Determines Which Devices Operations Center Discovers? . . . . . . . . . . . . . . . . . . . . . . . 18
Installing an Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Upgrading to Version 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Upgrading on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Upgrading on Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Deploying via Java Web Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Reverting to the Older Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Network Views and Tools on the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Devices and Associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Network Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Network Layout Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Report Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Device Discovery Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Alerts by Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Operations Center Version in About Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Saving a Repository or Reverting to a Previously Saved Version . . . . . . . . . . . . . . . . . . . . . . . 61
Quitting Operations Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
What Problems Unique to WLANs Does Devicescape Wireless Opera-
tions Center Solve?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
The Challenge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
The Operations Center Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Appendix A. Portable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Installing on Other Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
What Gets Installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Devicescape Wireless Operations Center Administrator and User Guide
vi Devicescape Wireless Operations Center Administrator and User Guide
About This Document - vii
About This Document
This guide describes how to use Devicescape Wireless Operations Center to set up, manage, analyze and
monitor repositories that model live wireless networks.
Online Help Features, Supported Browsers, and Limitations
Online Help for the Devicescape Wireless Operations Center provides information about all fields and
features available on the user interface.
Navigating the Online Help
Once you have a Help window open, you can navigate through all the Help topics using the Next/Previous
buttons at the top and bottom of the Help window, or link directly to the Glossary. Devicescape Wireless Operations Center Administrator and User Guide
About This Document - viii
Audience
This information is intended for the person(s) responsible for evaluating, installing, configuring, and using
the Devicescape Wireless Operations Center to monitor and analyze wireless networks in an Information
Technology (IT) infrastructure, for clients of Internet Service Providers (ISPs), or for home use.
Tips and Guidance
An arrow next to field description information (usually in tables) indicates a recommended strategy,
configuration setting, or tip.
Typographical Conventions
This guide uses the following typographical conventions:
italics
Glossary terms, new terms, and book titles
typewriter font
Screen text, URLs, IP addresses, and MAC addresses, UNIX file,
command, and directory names, user-typed command-line entries
typewriter font italics
Variables
Bold Keywords
Menu titles, window names, and button names