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Back Back - - Up Care Up Care Across Multiple Geographies Across Multiple Geographies Palm Springs, CA
Rising to the Challenge:
Engaging Employees Through All of Lifes Stages
Bright Horizons Family Solutions Client Conference 2007
Back
Back
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Up Care
Up Care
Across Multiple Geographies
Across Multiple Geographies
Michael Day
Bright Horizons Family Solutions
Senior Vice President, Client Services
Kerry Tryon
KPMG
Senior Associate, CSS Bright Horizons Family Solutions Client Conference 2007
In this session our goal is to:
In this session our goal is to:
Provide some context in relation to need for solutions.
Share some insight learned from KPMG and other clients.
Update you on the Bright Horizons Back-Up Care Advantage
program.
Engage you in a discussion about the issues and possible
solutions.
Session Goals
Session Goals Bright Horizons Family Solutions Client Conference 2007
Need for Solutions
74 % of dual income families and single
parent families need child care solutions.
12% of adults (over 65) require care.
59% of family caregivers work and provide
care at same time.
62% of these have had to make work adjustments
to provide care.
16 million Americans struggle to raise
children while caring for aging relative. Bright Horizons Family Solutions Client Conference 2007
Possible Solutions
Possible Solutions
Child Care
Child Care
Resources and Referrals
Subsidy/Discount
Programs
On or near-site Child Care
center(s)
Back-Up Care Solutions
Elder Care
Elder Care
Resources and Referrals
Subsidy/Discount
Programs
Assessment Programs
Back-Up Care Solutions Bright Horizons Family Solutions Client Conference 2007
What is Back
What is Back
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-
Up Care?
Up Care?
Child Care
Child Care
Primary child care provider issues
Family member or child care provider
vacations and sick days
Work schedule changes
Employee relocation
Business travel
Stay-at-home spouse appointments
Nanny turnover
School vacations
Infant transition
Mildly ill children
Elder Care
Elder Care
Regular care breaks down
Family member or other care provider
must travel for business, attend a
meeting, goes on vacation or has a
medical appointment
Primary caregiver is sick
Primary caregiver/ family member takes
a respite from care giving
Provides care for when regular care
is unavailable. It provides for
emergency care as well as scheduled
breakdowns in care. Bright Horizons Family Solutions Client Conference 2007
Need for Back
Need for Back
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-
Up Care
Up Care
Among parents, 45% miss at least one day of work every six month
Among parents, 45% miss at least one day of work every six month
s
s
due to a child care breakdown.
due to a child care breakdown.
These parents average 4.3 days missed in a six-month timeframe.
(Bright Horizons Child Care Trends, 2002)
59% of employees say they or their spouse has missed 3
59% of employees say they or their spouse has missed 3
-
-
10 days in
10 days in
past year due to child or elder care breakdown (WPO Survey, 2007
past year due to child or elder care breakdown (WPO Survey, 2007
)
)
Absenteeism caused by child care breakdowns cost over $4 billion
Absenteeism caused by child care breakdowns cost over $4 billion
a
a
year (DOL)
year (DOL)
Absenteeism and turnover related to elder care costs $33 billion
Absenteeism and turnover related to elder care costs $33 billion
a
a
year. (MetLife)
year. (MetLife)
According to a recent SHRM survey 14% of employers offer
According to a recent SHRM survey 14% of employers offer
subsidized back
subsidized back
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-
up care
up care
more than double rate of those offering a
more than double rate of those offering a
year ago.
year ago. Bright Horizons Family Solutions Client Conference 2007
Employee Response to
Employee Response to
Back
Back
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Up Care
Up Care
93% of respondents said clearly valuable or extremely valu
93% of respondents said clearly valuable or extremely valu
able.
able.
Demand for back
Demand for back
-
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up care services was also strong across all
up care services was also strong across all
income brackets.
income brackets.
86% of households earning less than $30,000 and 75% earning more
than $100,000 a year said back-up care is extremely valuable. Bright Horizons Family Solutions Client Conference 2007
Possible Back
Possible Back
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Up Solutions
Up Solutions
On or Near
On or Near
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site centers
site centers
Memberships in existing centers
Memberships in existing centers
Subsidized network of solutions
Subsidized network of solutions
Bright Horizons Back-Up Care
Advantage program
Child Care Centers
In-Home Agencies
Subsidy Programs
Subsidy Programs
Resources and Referrals.
Resources and Referrals. Bright Horizons Family Solutions Client Conference 2007
What is currently being done?
What is currently being done?
How many of your companies address child care
How many of your companies address child care
issues beyond R&R for at least one location?
issues beyond R&R for at least one location?
For multiple locations?
For all US locations?
How many of your companies address elder care
How many of your companies address elder care
issues beyond R&R for at least one location?
issues beyond R&R for at least one location?
For multiple locations?
For all US locations? Bright Horizons Family Solutions Client Conference 2007
Kerry
Kerry
Tryon
Tryon Bright Horizons Family Solutions Client Conference 2007
KPMG Back
KPMG Back
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Up Program:
Up Program:
Overview
Overview
Big 4 Audit, Tax, Advisory firm
Big 4 Audit, Tax, Advisory firm
US Member firm of KPMG International
US Member firm of KPMG International
93 US offices
93 US offices
About 21,000 employees in the US
About 21,000 employees in the US
1,700 partners
1,700 partners Bright Horizons Family Solutions Client Conference 2007
Business Case
Business Case
Back
Back
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up care helps ease concerns when faced with a
up care helps ease concerns when faced with a
client or regulatory deadline and breakdown in primary
client or regulatory deadline and breakdown in primary
care
care
Dual career families
Dual career families
Professionals are spread out among KPMG offices and
Professionals are spread out among KPMG offices and
client sites
client sites
Frequent travelers
Frequent travelers Bright Horizons Family Solutions Client Conference 2007
History
History
2001:
2001:
Piloted various solutions in different locations
2004:
2004:
Expanded to cover all offices
2005:
2005:
Increased promotion of benefit
2007:
2007:
Consolidated to one overall provider Bright Horizons Family Solutions Client Conference 2007
KPMGs Program
KPMGs Program
Partners and employees get 20 days per person ea. Year to
Partners and employees get 20 days per person ea. Year to
put towards back
put towards back
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up elder & child care
up elder & child care
Individuals can request an additional 5 days of
Individuals can request an additional 5 days of
Shared Back
Shared Back
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up Care
up Care
if their need exceeds 20 days
if their need exceeds 20 days
Continued promotion and Communication
Continued promotion and Communication
Targeted home mailings
Targeted email messages
Webinars
Benefit Fairs
Reminders prior to high volume backup care days Bright Horizons Family Solutions Client Conference 2007
No School, No Sitter, No Sweat
No School, No Sitter, No Sweat Bright Horizons Family Solutions Client Conference 2007
Bright Horizons Back
Bright Horizons Back
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Up Care
Up Care
Advantage Program
Advantage Program
Back
Back
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Up Care when and where an employee needs it.
Up Care when and where an employee needs it.
Provides broad back
Provides broad back
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up care solution
up care solution
Strong coverage across U.S. including major metropolitan areas
Strong coverage across U.S. including major metropolitan areas
Closed network
Closed network
Only network to include Bright Horizons centers
Additional centers & agencies are selected to
join based on stringent criteria
Streamlined registration & reservation process
Streamlined registration & reservation process
One standardized process for center-based &
in-home care options
Ability to wrap around deeper solutions
Ability to wrap around deeper solutions
Consolidated, customized and frequent reporting
Consolidated, customized and frequent reporting
BACK UP CARE ADVANTAGE Bright Horizons Family Solutions Client Conferenc