www.mikehitch.com/resume.doc
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Michael G. Hitch
13395 Oyster House Road
Princess Anne, MD 21853
Telephone: (410) 651-3305
Education
Bachelor
of Science in Electrical Engineering (BSEE), University of Maryland,
College Park, MD, 1981
Master
of Science in Electrical Engineering (MSEE), Communications, George
Washington University, Washington, DC, 1990
Summary of
Accomplishments
Mr. Michael Hitch has more than 20 years of increasing levels of experience
in the management and performance of technical projects for a variety
of public and private sector clients. Projects include communications
planning, computer systems/network engineering and operations, network
management, video communications system design and implementation, instruction
in various technical areas, and many other types of network systems
design. Mr. Hitch has extensive knowledge of advanced telecommunications
technologies, architectures and protocols, as well as voice, data, and
video/imaging systems integration. In management and marketing,
Mr. Hitch has been responsible at the Director and Vice President levels
for identifying and winning business, managing daily operations, developing
departmental budgets, and managing departmental profit and loss.
Experience
2003 to Date: NASA/Wallops Flight Facility (WFF)
Wallops Island, VA
Mr. Hitch is Technology Manager working in support of the Policy and
Business Relations Office for the government. His responsibilities include
working with scientists, academia, other government agencies and private
companies that are interested in working with NASA at Wallops. The resulting
projects range from experimental test demonstrations to mature science
missions on platforms that including rockets, balloons, UAVs, AUVs and
NASA aircraft. Mr. Hitch coordinates the initial meetings between potential
clients and appropriate government personnel, identifies areas of synergy,
produces budgetary cost estimates and schedules, and helps facilitate
getting the appropriate agreements and contracts put into place prior
to turning the project over to a Project Manager for execution.牋
2001 to 2003: Computer Sciences Corporation Wallops Island, VA
Mr. Hitch is Principal Engineer working in support of the Wallops
Engineering Support Contract (WESC). In this capacity, Mr. Hitch provides
high-level technical expertise in a variety of areas associated with
electrical engineering and communications. Current projects include
the development of a TDRSS satellite simulator and development and refinement
of over-the-horizon (OTH) communications for various aircraft and rockets.
2000 to 2001: 2<sup>nd Century Communications - Arlington, VA
Mr. Hitch was AVP in charge of Network Planning and Capacity Management
assigned to manage and plan the growth of 2<sup>nd Centurys converged
voice and data network. The network platform was built around
the Terabridge softswitch, Siemens 36170 ATM switches, Redback routers,
media gateway and other advanced technology devices designed to offer
voice, data and Internet services using the latest technologies and
network protocols.
1998 to 2000: e.spire Communications Annapolis Junction, MD
Mr. Hitch was Director of Network Administration and Strategic Planning
reporting directly to the Sr. Vice President of Engineering where he
was mandated to improve the efficiency and effectiveness of e.spires
voice network department. Mr. Hitch implemented standards for
collecting trunk utilization data throughout the 30-city voice network
comprised of SONET metro rings and Lucent 5ESS switches. Trunking
in the network included 800 separate trunk groups, 10,000 DS-1s and
over 350 DS-3s. Improvements realized included working with Network
Operations and Provisioning to effect the the addition of over 300 direct
end-office trunk groups (DEOTs) to realize a reduction in traffic
congestion from almost 50% of trunk groups down to less than 10% during
his tenure. His staff was also in charge of 911 and SS7 ordering
and provisioning. Responsibilities also included forward-looking
strategic planning to determine new technologies and strategies to enhance
network utilization and optimize customer satisfaction and operating
margins. Tools used included TrafficMaster, ConnectVu, among others.牋
Mr. Hitch
was interim Director of the Network Operations Center (NOC) where he
was assigned to improve the effectiveness of the organization and implement
changes to better serve e.spires customer community. He added a staff
of Tier 2 and Tier 3 technical individuals to provide more efficiency
into the trouble identification and resolution process. He also proposed
and implemented changes to the network management systems (NMS) used
in the NOC to better integrate disparate systems and provide a more
efficient platform for use by NOC personnel. Mr. Hitchs initiative
in the NOC resulted in improvements to MTTR from an initial average
of more than 24 hours to under two (2) hours over a period of about
six (6) months. Tools used included CiscoWorks CrossKeys RESOLVE,
HP OpenView, Remedy, etc.
Mr. Hitch
joined e.spire, a nation-wide CLEC, as Director of Data Networking where
his first assignment was to assess the health of the network and implement
changes to optimize circuit capacity and provide network performance
monitoring. The data network was built around a platform of Newbridge
36170 ATM switches and Cisco 7513 routers. Changes implemented
by Mr. Hitch resulted in improvements in propagation delay, traffic
utilization and the overall robustness of the network. Tools used
included NetCool, CrossKeys RESOLVE, Tivoli, etc.
1997 to 1998: Hyperion, Incorporated - Vienna, VA
Mr. Hitch served as Director of Systems Engineering where he managed
a staff supporting technical projects in computer and networking technologies.
He managed the design, engineering and implementation of an advanced
ATM network at Charleston AFB. The network utilized Cisco Systems ATM
switches and 5000-series ATM/Fast Ethernet switches to provide the Air
Force with robust, high-speed connectivity to 87 locations on the base.
The project was completed under a Firm Fixed Price (FFP) contract within
schedule and budget.
Mr. Hitch
managed a technical staff tasked with supporting Bolling AFBs initiative
to migrate from a legacy network based upon Banyan VINES with GroupWise
E-Mail to one incorporating Windows NT with Exchange. The technically
complex project involved 2,500 end-users relying on the network 24 x
7. Objectives included transitioning the network rapidly while
maintaining optimal up-time for the user community,
Mr. Hitch
was a management executive reporting directly to the President and Executive
Vic