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Membership Services Handbook
GE
Motor Club
imagination at work
Membership
Services
Handbook
06MCL085
1
Welcome!
December 2006
Dear Member,
Thank you for choosing GE Motor Club. Were delighted youve
chosen us for your roadside assistance needs.
This Roadside Assistance Booklet is your guide to all of the services
and benefits available to you as a member of GE Motor Club.
Please take the time to read through it to fully understand the
services. We suggest that you keep it readily available as you travel.
If you have questions after reading this booklet, please call
1-800-616-9286, Monday-Friday between 8:00 a.m. and 8:00 p.m.,
or Saturday between 8:00 a.m. and 5:00 p.m., Central Time.
Again, thank you for selecting GE Motor Club as your traveling
companion.
Sincerely,
Mamta Bhargava
Senior Vice President
This is not an automobile liability insurance contract or physical
damage insurance and does not comply with any financial
responsibility law. Table of Contents
Important Telephone Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Your Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to Obtain Roadside Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Lockout Service Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Arrest Bond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Legal Defense Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Legal Action Against Uninsured Motorists . . . . . . . . . . . . . . . . . . . . . . . . . 17
New Car Warranty Enforcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Auto Theft Reward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Auto Hit-and-Run Reward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Travel Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Pathfinder® Trip Routing Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Emergency Travel Expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Ambulance Service Reimbursement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Car and Truck Rental Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Travel Weather Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Lost Key Return Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Service Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Associate Memberships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Road Emergency Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Vehicle Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2 Important Telephone Numbers
Please read this handbook, then keep it in a convenient spot, such as
your glove box or front console, for future reference.
Your membership card is your ticket to accessing your benefits. This
handbook is your guide to using the membership privileges.
To obtain service or for questions about your membership, please
use the following toll-free numbers.
Roadside Assistance
1-800-616-9286
Road and towing services 24 hours a day, 7 days a week in the U.S.,
Canada, and Puerto Rico.
Customer Service
1-800-616-9286
Claim services and membership benefits Monday - Friday,
7 a.m. - 8 p.m., Saturday, 8 a.m. - 5 p.m., Central Time.
Hearing Impaired
1-800-235-8737 (TTY/TDD)
Hearing impaired members using teletype equipment.
Mail Correspondence to
GE Motor Club
P.O. Box 968008
Schaumburg, IL 60196-8008
3 About Your Membership
As a member of GE Motor Club, you are entitled to all services and
benefits described in this handbook immediately upon receipt of your
membership card and/or membership materials.
Benefits are available to you and a second household member
living at the same address with a valid drivers license.
Membership benefits and dues are subject to change
, upon
membership renewal.
Future dues will be charged at the then applicable rate.
Membership is continuous and will be automatically renewed
with the membership fee being billed automatically on your
credit card or invoiced to your address, depending upon the
payment method selected.
Services and benefits of the Motor Club are only available in
the U.S., Canada, and Puerto Rico, and for incidents that occur
while your membership is in force.
Your membership begins on the day your membership kit is
mailed by the Motor Club. All road and towing services are on
a reimbursable basis until member dues have been paid.
Remember, coverage is on the individual member - not the
vehicle. You are covered in any car you drive as long as the
type of vehicle is covered as explained within this handbook.
Membership benefits do not cover non-members who drive
your car.
Membership Cards
Personalized membership ID cards for both you and a secondary
household member, if applicable, are included with your membership
kit. You need your membership number to access roadside
assistance.
4 Claim Policy
To maintain a high standard of service with fair and reasonable
dues for all members, Roadside Assistance is limited to three (3)
paid claims per membership year.* These include jump start, flat
tire service, fuel delivery, winching (removing a stuck vehicle), towing,
lockout, lost key service, and claim reimbursement. The Motor Club
will notify you if this limit is reached.
If more than three (3) Roadside Assistance claims are needed during
a membership year, the Motor Club will continue to provide you with
access and arrange dispatch service on a cash-call basis for your
disabled vehicle. You must pay any resulting service charges at the
time service is rendered, and these charges are not reimbursable.
The number of service claims for your membership will be reset to
zero upon each anniversary of your membership enrollment.
Cancellation of Membership
The Motor Club will not cancel your membership without giving you
prior written notice. You may cancel at any time and receive a
prorated refund of any unused membership dues calculated from
the cancellation date. The cancellation of a membership
automatically cancels the membership of the second household
member and any associate memberships.
Failure to pay membership dues when due or to repay the
Motor Club for any money advanced on your behalf is cause
for cancellation. The Motor Club reserves the right to deduct
any amount owed to the Motor Club from any refund due to
the member upon cancellation, where permitted by law.
The Motor Club may elect to not renew your membership for any
reason by providing written notice 60 days prior to renewal date.
The Motor Club may terminate your membership for fraudulent use
of services with a minimum of
10 days written notice.
*
Memberships including associate members (3 or more total members) are limited to five
(5) paid claims per membership year.
5 Roadside Assistance
How the Club Works
The Motor Club provides Emergency Roadside Assistance through
a network of independent service providers authorized by the Motor
Club. Independent service providers are providers who the Motor
Club has authorized to perform road and towing service for Motor
Club members. They are located throughout the U.S., Canada, and
Puerto Rico.
Important: Since our authorized service providers are independent
contractors and are not agents or employees of the Motor Club, the
Club assumes no liability for any damage to a members vehicle
resulting from the rendering of service or for personal items left in
the vehicle. Any claims for damage to the property or person of a
member must be filed against the servicing facility. The Motor Club
cannot guarantee repairs, the hours of operation of repair facilities,
promptness of repairs, or provide more than one service call per
breakdown. It is the members responsibility to arrange for repairs
with the service facility.
Types of Vehicles Covered
The Motor Club offers full road and towing services to vehicles
designed, licensed, and used for private on-road transportation,
including passenger vehicles, motorcycles, four-wheeled sport utility
vehicles, light trucks, and RVs with a carrying capacity of up to 2000
pounds. Only jump start and fuel delivery service