e Recharger World Expo is always
an exciting chance for us at PARTS
NOW! to meet our customers face-to-
face. This year, however, visitors to our
booth got a special surprisethe 2005
edition of the Quick Reference Product
and Service Guide and our new technical
book, Monochrome Printer Repair:
Beyond the Basics!
NEW PUBLICATIONS TO BE
RELEASED AT WORLD EXPO
SALES SPOTLIGHT:
VIRGIL GRENIA
After working with
PARTS NOW! for six years,
Virgil Grenia transitioned into
the role of Customer
Development Representative
in the Sales Department. In
his new role, Virgil focuses on
helping customers grow their
business, especially those that
are new to the industry.
My goal is to provide the
absolute best customer service
to all of my clients, Virgil
said. I want every purchase
from PARTS NOW! to be a
pleasant experience.
Virgil helps these cus-
tomers develop their business-
es by acting as their printer
parts partner. I really enjoy
working with hard-working
people on the way up, Virgil
said. I enjoy their optimism
and the Can Do spirit of
those who are truly excited
about the printer repair busi-
(continued on page 4)
The Quick Reference Product and
Service Guide is an award-winning, 44-
page guide that includes must-stock HP
and Lexmark laser printer parts, At-A-
Glance lists of major assemblies and
parts, as well as quick guides for mainte-
nance kits, service manuals, and printer
memory.
The 2005 edi-
tion is free to
PARTS NOW! cus-
tomers, and is an
invaluable tool if
you are purchasing
parts.
Bill Voelker, PARTS NOW! Trainer
and author of Monochrome Printer
Repair: Beyond the Basics, says the
book is a helpful resource for printer
repair when used in conjunction with HP
and Lexmark service manuals.
This book goes over some things
that arent in the service manuals, as
well as clarifies other parts that can be
confusing, Voelker said. Its a great
companion to have in the field.
Monochrome Printer Repair: Beyond
the Basics includes sections on break/fix,
service manual corrections, and the ten
most common technical problems. At an
introductory special
price of $40, the
value of this book
cant be beat.
For more infor-
mation on the 2005
Quick Reference
Product and Service
Guide or
Monochrome
Printer Repair: Beyond the Basics, visit
PARTS NOW!s website at
www.part-
snow.com
or call toll free at (800) 886-
6688 to speak with an account represen-
tative.
s
Quick Reference Product and Service Guide
Monochrome Printer Repair: Beyond the Basics The leader in printer parts
3
NEW MAINTENANCE KIT PACKAGING:
SAFE AND EASY
PARTS NOW! released new packaging for
select maintenance kits on Monday, Sept. 13.
The packaging consists of a custom-molded
plastic shell and will hold the maintenance kit
components, including gloves and instructions.
Each kit will also contain a separately boxed
fuser.
Technicians are going to find our mainte-
nance kits are easier to handle, said Operations
Supervisor Mike Kocevor. The component
parts are all in one easy to grab tray. This
eliminates reaching in a box for loose parts and
also makes package opening and package dis-
posal much easier.
The new packaging is a result of PARTS
NOW!s pursuit to stay on the cutting edge and
look for ways to improve their services. PARTS
NOW! Purchaser Joe Hegge knows customers
will benefit from the new design. The new
packaging allows our customers better organiza-
tion and presentation when arriving to service
their customers printers.
This new packaging is available in the fol-
lowing refurbished kits:
HP LaserJet 4 (part number C2001-69012B)
HP LaserJet 5Si/8000 (C3971A-B and C3971B-B)
HP LaserJet 4000/4050 (C4118-67902B)
HP LaserJet 8100/8150 (C3914A-B)
And the following PARTS NOW! kits:
HP LaserJet 4000 (C4118A-PN)
HP LaserJet 8100/8150 (C3914A-PN).
Not only are these
parts located in one
convenient box with a
clean, professional
look, but the compo-
nent parts will be better
protected, Vice
President of Marketing
and Strategy Jason
Jensen said. We take
pride in having our
parts arrive to our cus-
tomers doors with-
out any damage.
Jensen also noted
that the kits will con-
tinue to be shipped
out the same day the
order is placed, a
task made easier
since assembly to
these kits is now
much more efficient.
Order one of these maintenance kits today by
calling your PARTS NOW! account representa-
tive at (800) 886-6688 or by visiting the PARTS
NOW! website at
www.partsnow.com
.
s
The way the maintenance kit con-
tents used to be packaged (above)
and the new packaging, below. The leader in printer parts
4
The printers from the Lexmark T
series and from the Optra S series have
something in common: sometimes its
impossible to reinstall the paper tray in
the base printer drawer or the optional
drawer. The reason for this is a broken
bellcrank.
When the bellcrank breaks, the spring
next to it will come off. This allows the
pick roll assembly to drop down, which
prevents the paper tray from being rein-
serted.
The solution is to replace the bell-
crank (part number 56P1228). These
were breaking due to a manufacturing
problem, but Lexmark addressed this
issue and released a replacement part
with the same part number. PARTS
NOW! only carries the updated bell-
cranks.
The 56P1228 works in all Lexmark T
series printers as well as in all Optra S
printers. Whether you have a black bell-
crank or a white one, it doesnt matter
they are completely interchangeable.
Call your PARTS NOW! account rep-
resentative at (800) 886-6688 or logon to
the PARTS NOW! website at
www.part-
snow.com
to stock up on these bell-
cranks today!
s
PRODUCT
PART SPOTLIGHT:
LEXMARK T AND OPTRA S BELLCRANK
Figure 1 - The bellcrank for the Lexmark
T and Optra S, part number 56P1228.
Remember, PARTS NOW! carries accessories!
From toner vacuums to platen cleaner, PARTS NOW! is your source for helpful acces-
sories to aid you in the
daily grind of servicing
printers. Call your
PARTS NOW! account
representative for a full
list of available acces-
sories, or log on to our
website at
www.partsnow.com.
ness. I like being a part of
their growth.
Virgil gives the following
advice to those who strive to
run their business and service
printers better:
Be consistent! Keep
records of the most com-
mon parts you use in the
printers you service.
Keep a sufficient stock of
these parts with you on
service calls.
Maximize your purchase
power when you order
parts. For example, if you
order a part that weighs
1.2 lbs., that means you
could add a few small
parts at no additional
freight cost. Maximizing
your purchasing power
will help you remain com-
petitive without cutting
your margins.
Outside of work, Virgil
enjoys family time most of
all. His hobby and passion is
music and he plays a variety
of instruments to prove it! He
even plays in and directs an
eight piece dance band named
Summer Wind.
(continued from page 2) The leader in printer parts
5
Confound it, Holmes! My envelopes are
coming out of the laser printer wrinkled again!
Why the deuce does that keep happening?
Sherlock Holmes absent-mindedly fingered
his pipe, took a few contemplative puffs, and
said, Elementary, my dear Watson! To fuse the
toner particles into the paper, a laser printer
has to squeeze the paper between a hot roller
and a pressure roller. But an envelope, you see,
is essentially two pieces of paper attached to
each other and sealed around the edges. When
you squeeze something like that between two
rollers, you get more pressure because of the
double thickness of paper and air gets trapped
between the two layers. The result is wrinkling.
If only they could find a way to reduce the pres-
sure when envelopes come through... But until
they do, might I suggest that you use a type-
writer for your envelopes, or hire a copyist
but make sure he or she has better handwriting
than you, Dr. Watson!
Fast forward to the final decades of the twen-
tieth century, and we find that several enterpris-
ing companiesHP (with some help from
Canon) and Lexmarkhave found ways to
reduce the pressure between fuser rollers when
printing envelopes. But their ways are different,
and each method has its pros and cons. We will
go over both methods, how they work, and what
you have to do to make them work optimally.
Canon/HP: Envelope/Shipping Levers
The HP/Canon method is the simpler of the
two. There is a lever (usually with a picture of
an envelope on it) at each end of the fuser
(Figure 1). When these levers are in the down
position, the fuser rollers are basically touching,
just as they would be in a fuser without levers.
When the
levers are
in the up
position, a
small gap
opens up
between
the rollers.
This gap is
useful to
prevent flat
spots from
developing
during storage or shipping, or to prevent wrin-
kling when printing envelopes.
There are two drawbacks to this method:
1. There is no optimum position for the
leverssometimes the need to be down
and some times they must be up. If they
are up when printing on normal paper, the
toner will not be completely fused to the
paper. If they are down when printing on
envelopes, the envelopes may get wrin-
Figure 1 - The envelope/shipping levers on the
HP LaserJet 9000 fuser (red arrows).
TECHNICAL
THE CASE OF THE
WRINKLED ENVELOPE
HP & LEXMARK SOLUTIONS TO THE ENVELOPE PROBLEM
ENVELOPE, continued on page 6 kled. If they are down during stor-
age or shippi