color=blue>the Internet Archive. Yahoo! is not affiliated with the authors of this page or responsible for its content.
Bethesda Crescent/7475 Tenant Handbook
Bethesda Crescent/7475 Tenant Handbook
7475 Wisconsin Ave.
Bethesda, MD 20814 Table of Contents
Introduction
Welcome
About Brookfield Properties
Building Operations
Building Management Office
Hours of Operation
Leasing
Building Security
Security Overview
Access Control
Deliveries
Lost and Found
Parking
Property Removal/Stolen Property
Solicitation
Tenant Parties, Receptions and Open Houses
Tenant Security Services
Emergency Procedures
Civil Unrest
Elevator Malfunction
Emergency Contacts
Fire Preparedness
Heightened Alert
Major Water Leaks
Medical Emergency
Power Failure
Severe Weather
Tenant Emergency Personnel
Threatening Person
Unsafe Conditions
Bomb Threats
Building Services
Building Signage
Cleaning Service
Deliveries/Loading Dock/Freight Elevator
Elevators
Engineering Services
Keys and Locks
Mail Service
2
Bethesda Crescent/7475 Tenant Handbook
02/15/2007 Mail Service
Recycling
Repairs
Tenant Services
Policies and Procedures
Construction/Remodeling
General Rules and Regulations
Forms
Insurance Requirements
Moving Procedures
Smoking Policy
3
Bethesda Crescent/7475 Tenant Handbook
02/15/2007 Introduction
Welcome
We look forward to a long and productive relationship with you. Please let us know how we can help as you
settle into your new office space. We would be happy to provide any information or services you might
require to move easily into your office.
This Tenant Handbook should answer many of the immediate questions you may have about building
regulations, policies, and operating procedures. We have provided important property personnel names
and phone numbers, emergency contact phone numbers, and for your convenience, the phone numbers of
several area restaurants.
The information contained in this Handbook is general in nature and may differ from your lease. In all
cases, the lease takes precedence over the Tenant Handbook.
We pride ourselves on quality service and responsive attention to the needs of our tenants. We encourage
you to work with us in upholding our service goals - and provide feedback to improve our office and your
surrounding business environment.
We hope this Tenant Handbook is a useful guide to your new surroundings.
About Brookfield Properties
Bethesda Crescent/7475 is owned by Bethesda Crescent (Wisconsin) Co. LLC and managed by Brookfield
Properties Management LLC, a subsidiary of Brookfield Properties Corporation. Brookfield Properties
Corporation, one of North Americas largest commercial real estate companies, owns, develops and
manages premier office properties in the downtown cores of New York, Boston, Washington, D.C.,
Houston, Los Angeles, Toronto, Calgary and Ottawa. The U.S. operations are headquartered in New York
City.
As a leader in the development, leasing and management of prime commercial properties throughout North
America, our goal is to provide building operations to ensure essential services are provided that contribute
to the effective business operations and comfort of tenants. We are committed to providing tenant services
of the highest quality.
Bethesda Crescent/7475
Conveniently located in the heart of Bethesda and designed by Keyes Condon Florance, Bethesda
Crescent is comprised of 250,000 square feet in three Class A office buildings. Bethesda Crescent is in
close proximity to numerous restaurants, retail shops and banking. Among the three buildings, on-site
services include a sundries shop, beauty salon, deli, printing shop and art gallery. Bethesda Crescent
provides direct access to the Bethesda Metro station, easy access to the Capital Beltway (Route 495) and
is located near all three of the areas major airports. The building is home to firms such as Shugoll
Research, Monument Bank, Muse Architects, Bond Beebe, Nova Research, and Salter & Co.
4
Bethesda Crescent/7475 Tenant Handbook
02/15/2007 Building Operations
Building Management Office
As property manager of Bethesda Crescent/7475, we want you to know that every member of our staff is
here to assist you. The Management Office is located at the Penthouse Level. The office hours are 8:30
a.m. to 5:30 p.m., Monday through Friday, excluding major holidays. Please feel free to call the
Management Office at (301) 652-8303 with any questions or concerns during our business hours.
Datawatch answer our telephone lines after business hours. They are in contact with our management,
engineering, janitorial and security staff.
Property Management Staff
Title
Name
Email
Property Manager
Francesca Ricchiari
francesca.ricchiari@brookfieldproperties.com
Lead Engineer
David Garcia
david.garcia@brookieldproperties.com
Chief Engineer
Steve Stover
steve.stover@brookfieldproperties.com
Hours of Operation
Building services including HVAC, security and property staff are provided during the following normal
business hours:
Monday Friday
8:00 a.m. to 6:00 p.m.
Saturday
8:00 a.m. to 1:00 p.m. (Holidays excepted)
Services outside of these hours including HVAC may be arranged via the Building Service Request System
or by calling the Management Office at (301) 652-8303 by 4:45 p.m. Monday through Friday.
Building Holidays
Bethesda Crescent/4600 will be closed on the following major holidays:
New Years Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
However, each Tenant Administrative Liaison should consult their specific lease clause. If any conflict
arises as to the above Holiday schedule and your lease, your lease terms prevail. Please call the
Management Office to make sure the appropriate building services are provided.
5
Bethesda Crescent/7475 Tenant Handbook
02/15/2007 Leasing
Please contact a member of the leasing staff listed below with any questions regarding leased or available
space at Bethesda Crescent/4600.
Andrew Jones
Vice President, Leasing
Brookfield Properties Corporation
1250 Connecticut Avenue NW, Suite 500
Washington , DC 20036
Phone: (202) 364-6300
Fax: (202) 364-6301
Andrew.jones@brookfieldproperties.com
www.brookfieldproperties.com
Rental Payments and Miscellaneous Billings
In accordance with the lease, charges for rent are due and payable on the first day of the month without
notice. You will receive separate invoices for miscellaneous charges such as repair service, overtime air
conditioning, etc. Payments should be remitted to:
Bethesda Crescent (Wisconsin) Co., LLC
P.O. Box 409979
Atlanta , GA 30384-4293
Or sent via wire transfer of ACH to:
Bank
Bank of America
ABA Number
111-000-012
Location
Dallas, TX
Account Name
Bethesda Crescent (Wisconsin) Co. LLC
Account Number
3756202230
Reference
Lockbox 409979 and [Invoice Number]
To ensure proper handling, please include remittance copies of the invoices you are paying. If you have
any questions regarding rent statements/payments, please call the Management Office at (301) 652-8303.
6
Bethesda Crescent/7475 Tenant Handbook
02/15/2007 Building Security
Security Overview
Security officers are on duty at the building console and tour throughout the building and garage from 7:00
a.m. to 11:00 pm, five days a week. The building also employs electronic surveillance devices throughout
certain common areas of the building. Two-way radio communication between the Management Office,
security console and property staff provide quick response to any issue.
While security officers, closed circuit cameras and the maintenance staff can provide basic protection for
the building, security is everyone's responsibility and your cooperation and vigilance is essential.
Each Tenant can be effective in preventing the loss of valuable personal and company property by careful
observance of these common-sense procedures:
Be particularly observant of strangers in your area and if their identity cannot be readily established, advise
the Management Office immediately. Our ability to take positive action may be wholly dependent on speedy
notification.
Establish and use, within the occupied premises, a secured area for packages, purses, salable and
transportable property, etc., and particularly any form of a negotiable instrument or petty cash. We
recommend a GSA approved fire safe.
At the end of each working day, store small personal and company items of value, such as hand-sized
dictating machines, calculators, etc., in a locked desk, credenza, file cabinet or other secured location.
Typewriters, word processors, personal computer and large calculators should be bolted to the desk.
Particular care should be taken for the security of lap top computers; they are easily transported and readily
marketable.
File cabinet drawers should be closed at the end of the working day and all file ca