08) 238-5400 (Voice/TTY)
Fax: (608) 238-3008
Email: service@ultratec.com
www.ultratec.com
Sixth edition
May 2002
First printing
© 1993-2002 Ultratec, Inc.
and Turbo Code are registered trademarks of Ultratec, Inc.
Supercom 4400, TTY Announcer and Auto ID are trademarks of Ultratec, Inc.
Acknowledgement
In 1963, Dr. Robert H.Weitbrecht, an
American physicist who was deaf, devel-
oped an acoustic coupler that could
send and receive teletypewriter signals
over the telephone lines. His invention,
the Weitbrecht Modem, enabled people
who are deaf to use the telephone for
the first time.
While modern technology now makes it
possible to build advanced microcom-
puter devices like your new Ultratec
text telephone, the Weitbrecht modem
remains the major technological break-
through that began telecommunications for the deaf. Ultratec wishes
to acknowledge the importance of Dr.Weitbrechts contribution to
the welfare of people who are deaf the world over.
Dr. Robert H. Weitbrecht,
1920-1983, inventor of the
first text telephone modem. CONTENTS
Important safety instructions
p. 4
Introduction
p. 6
Overview of the Supercom 4400
9
CHAPTER
1
Setup
p. 9
Plugging in power and a telephone line
10
About the control key
12
About Auto ID 12
Supercom 4400 function keys
14
About the built-in help feature
+
17
CHAPTER
2
Calling
p. 19
Making a call in direct connect
+
20
Dialing tips
21
Using the hangup key
+
22
Answering a call in direct connect
23
Acoustic calling and answering
24
Using Turbo Code
®
25
Turbo Code interrupt
+
25
Reading conversation memory
+
27
Clearing conversations
28
CHAPTER
3
Advanced calling
p. 29
Using the greeting memo
+
30
Using the TTY Announcer +
31
Wait for response
+
+
32
Using the relay voice announcer
+
32
Saving a relay voice announcer number
+
33
Auto busy redial
+
+
34
Change to other TTY
+
+
34
Three-way calling
+
+
35
Transferring a call
+
35
1
Ctrl
F
Shift
Ctrl
C
Shift
Ctrl
Return
Shift
Ctrl
9
Ctrl
V
Ctrl
W
Shift
Ctrl
Spacebar
Ctrl
4
Ctrl
Shift
I
Ctrl
2
Ctrl
1
Ctrl
H
Ctrl
Ctrl
C O N T E N T S 1 CHAPTER
4
Auto-answer
p. 37
How auto-answer works
38
About auto-answer memory
38
Turning on auto-answer
+
39
Turning off auto-answer
39
Interrupting auto-answer
39
Reading auto-answer messages
40
Changing the contents of the pre-programmed
auto-answer memo
+
41
Changing to a different auto-answer memo
+
42
Auto-answer options
42
Remote message retrieval
44
CHAPTER
5
Memos
p. 47
Saving a memo
+
48
Sending a memo
+
50
Editing a memo
+
51
Clearing a memo
+
51
Clearing all memos
+
52
Saving a conversation as a memo
+
52
CHAPTER
6
Directory
p. 53
Saving a telephone number
+
54
Editing a number
+
56
Clearing a number
+
56
Clearing all telephone numbers
+
56
CHAPTER
7
Options
p. 57
Setting the print case
+
58
Setting the display mode
+
58
Setting pulse dialing
+
59
Setting the number of auto-answer rings
+
59
Setting the auto-answer memo
+
60
Changing the auto-answer password
+
60
Changing the greeting memo
+
61
Saving a relay voice announcer number
+
61
9
Ctrl
9
Ctrl
9
Ctrl
9
Ctrl
9
Ctrl
9
Ctrl
9
Ctrl
9
Ctrl
8
Ctrl
Backspace
Ctrl
Backspace
Ctrl
Backspace
Ctrl
7
Ctrl
8
Ctrl
6
Ctrl
6
Ctrl
5
Ctrl
6
Ctrl
+
=
Ctrl
6
Ctrl
Esc
Esc
Esc
+
=
Ctrl
2 C O N T E N T S Turning off Turbo Code
+
62
Turning off Auto ID
+
62
Turning off interrupt
+
62
Changing ASCII seek time
+
63
Turning off the auto-answer
relay voice announcer
+
63
CHAPTER
8
Care & repair
p. 65
About the batteries
66
Replacing the batteries
67
Troubleshooting
68
Repair
70
CHAPTER
9
Codes
p. 71
Setting the Baudot code baud rate
+
72
Optional ASCII code
+
72
APPENDIX
A Using an external printer
p. 77
Setting up an external printer
78
Turning the printer on and off
+
78
Other printer information
79
Printing memos
+
79
Printing directory numbers
+
80
Sticky keys
p. 81
Specifications
p. 82
Index
p. 87
Conversation etiquette
Back cover
Backspace
Ctrl
6
Ctrl
3
Ctrl
0
Ctrl
0
Ctrl
9
Ctrl
9
Ctrl
9
Ctrl
9
Ctrl
9
Ctrl
C O N T E N T S 3 Important safety instructions
When using your Supercom 4400, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and
injury to persons.
Save these instructions!
1.
Read and understand all instructions.
2.
Follow all warnings and instructions on the Supercom 4400.
3.
Unplug the Supercom 4400 from the wall outlet before
cleaning. Do not use liquid or aerosol cleaners. Use a damp
cloth for cleaning.
4.
Do not use the Supercom 4400 near water, for example, near a
bath tub, wash bowl, kitchen sink, laundry tub, in a wet
basement, or near a swimming pool.
5.
Do not place the Supercom 4400 on an unstable cart, stand, or
table. The Supercom 4400 may fall, causing serious damage to
the Supercom 4400.
6.
The Supercom 4400 should be operated only from the type of
power source indicated on the marking label. If you are not
sure of the type of power supply to your home, consult your
dealer or local power company.
7.
Do not allow anything to rest on the power cord. Do not locate
the Supercom 4400 where people can walk on the cord.
8.
Do not overload wall outlets and extension cords. This
overloading can result in a fire or electric shock.
9.
To reduce the risk of electric shock, do not disassemble the
Supercom 4400, but take it to a qualified service person when
service or repair work is required. Opening or removing covers
may expose you to dangerous voltages or other risks. Incorrect
re-assembly can cause electric shock when the Supercom 4400
is subsequently used.
10. Avoid using a telephone (other than a cordless type) during an
electrical storm. There is a remote risk of electric shock from
lightning.
4 I M P O RTA N T S A F E T Y I N S T R U C T I O N S 11. Unplug the Supercom 4400 from the wall outlet and refer
servicing to qualified service personnel under the following
conditions:
a.
When the power supply cord or plug is damaged or
frayed.
b.
If liquid has been spilled into the Supercom 4400.
c.
If the Supercom 4400 has been exposed to rain or water.
d.
If the Supercom 4400 does not operate normally by
following the operating instructions. Adjust only those
controls that are covered by the operating instructions.
Improper adjustment of other controls may result in
damage and will often require extensive work by a
qualified technician to restore the Supercom 4400 to
normal operation.
e.
If the Supercom 4400 has been dropped and/or damaged.
f.
If the Supercom 4400 exhibits a distinct change in
performance.
12. Do not use the Supercom 4400 to report a gas leak in the
vicinity of the leak.
13. Ultratec recommends plugging your Supercom 4400 into a
surge-protected outlet. This will protect the TTY from
damage caused by electrical surges due to lightening or other
causes.
Battery safety
Caution: To reduce the risk of fire or injury to persons, read and
follow these instructions:
1.
Use only the type and size battery specified in the battery
instructions for your unit.
2.
Do not dispose of the batteries in a fire. Cells may explode.
Check local codes for possible special disposal instructions.
3.
Do not open or mutilate the batteries. Released electrolyte is
corrosive and may cause damage to the eyes or skin. It may be
toxic if swallowed.
4.
Exercise care in handling batteries in order not to short them
with conducting materials such as rings, bracelets, and keys.
The battery or conductor may overheat and cause burns.
I M P O RTA N T S A F E T Y I N S T R U C T I O N S 5 INTRODUCTION
Welcome to the Supercom 4400 TTY from Ultratec. Your new
TTY has the following special features:
A ring flasher that tells you that someone is calling.
Turbo Code
®
communication protocol. This feature transmits
signals to other Turbo Code TTYs as fast as you type. Turbo Code
also lets you interrupt the other persons typing.
Auto ID alert system. Auto ID automatically alerts the answering
party that you are calling by TTY.
A relay voice announcer that sends a voice message saying,
Please use text telephone or dial relay, followed by the number of
your relay service.
Other features that make calling quick and easy are:

Auto-answer answers calls while you are gone and plays back
messages when you return or when you call from another TTY. Call progress displays ringing or busy status of the telephone
line. Keyboard dialing from the keyboard or memory, and
redialing of the last number called. Call transfer, conference calling, and credit card calling. 32k memoryenough to save hundreds of memos and
telephone numbers. An extra telephone jack for a signaler or telephone. Sticky keys, a feature that allows typing with only one finger
if necessary.
Please note that in this manual TTY, TDD, and text telephone all
refer to the same device.
6 I N T R O D U C T I O N Overview of the Supercom 4400
I N T R O D U C T I O N 7
Top view
Back view
Acoustic cups
On/Off switch
Display
Ring flasher
Signal light
Power light
Function key row
Relay voice
announcer key
Spacebar
(TTY Announcer)
External printer port
(inside)
Telephone jacks
AC adapter jack
Battery compartment
(underneath) 8 I N T R O D U C T I O N All you need to do to set up the Supercom 4400 is plug it in! You
have to plug in the AC adapter for 24 hours to charge the batteries.
The ring flasher will not work properly until the batteries are fully
charged. After that, leave the AC adapter plugged in all the time
unless you