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CALL FORWARD BUSY Rev: January 5, 2007

TELEPHONE QUICK REFERENCE GUIDE
SINGLE LINE TELEPHONE


CALL FORWARD BUSY
Lift handset
Press
*8

Dial extension for call to be sent to. If
voice mail, this would be 20500.
To Cancel:
1.

Lift handset
2.

Press
#8


CALL FORWARD NO
ANSWER
Lift handset
Press
*5

Dial extension for call to be sent to. If
voice mail, this would be 20500.
To Cancel:
Lift handset
Press
#5


CALL FORWARD ALL
CALLS
1.

Lift handset
2.

Press
*7

3.

Dial extension for call to be sent to. If
voice mail, this would be 20500.
To Cancel:
1.

Lift handset
2.

Press
#7


HOLD
Press
TAP (FLASH) *1

Call rings back after 120 seconds
To Recover Call:

THREE WAY CALLING
CONFERENCE CALL
1.

Press
TAP (FLASH)
to place original call on
hold
2.

Dial third party
3.

Press
TAP (FLASH)
to connect conference

CALL PARK
(Allows a call to be put on hold and retrieved
from same phone or any other phone. Call can be
accessed from anywhere on any phone. You have
to know where the call is parked. If you do not
pick up the call, the call will come back to the
original extension. The call typically holds for
about 3 min.
Press
TAP (FLASH)

Press
*0

To Retrieve from Originating Station
Press
*0

To Retrieve from Another Station
1. Press
#0
plus
extension of originating station

CALL PICKUP
(Must be programmed in the telephone switch
and should be extensions that can be heard
ringing. Can be no more than 20 extensions.
Contact your Voice SDS or the Help Desk)
1.

Station in Pick Group rings
2.

Press
*6

Directed Call Pickup Press
TAP (FLASH


CALL TRANSFER
Press
TAP (FLASH)
while connected to
the first party
Dial number transferring call to
Hang up to connect
1.

Remote station rings
2.

Press
#6

3.

Dial
extension number of station ringing


CALL BACK
(Call Back can only be set on a prime number)
Receive busy tone when calling extension
Press
TAP (FLASH)

*9

Hang up phone
When the number you dialed becomes free, your
phone will ring. When you pick up handset,
the extensions phone will ring. The
telephone switch will try the call three times.
To Cancel:
1.

Press
#9


CALLING PROCEDURES
INTERNAL: Dial 5-digit campus ext.

LOCAL: Dial 9 + local number

TOLL FREE: Dial 9 + 1 + 800 + 7 digits

LONG DISTANCE:
University Related:
Dial 8 + AC + 7 digits + UTMB authorization code

Others:
Dial 9 + 0 + AC + 7 digits (SWB operator will assist with call)

INTERNATIONAL:
Dial 8 + 011 + country code + city code + phone # + UTMB authorization code

DIRECTORY ASSISTANCE:
Local: Dial 9 + 411
Long Distance: Dial 8 + AC + 555-1212 + UTMB authorization code






HELPFUL NUMBERS

I.S. HELP DESK = 25200 TRAINING = 76530