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TELECOMMUNICATIONS SERVICES Reg-No ATTNet *Telecommunications Invoices (334) 353-4213 320-4213 TELECOMMUNICATIONS SERVICES

















Reg-No


ATTNet
*Telecommunications
Invoices (334)
353-4213 320-4213
(334)
353-8299 320-8299
(334)
242-3769 220-3769
(334)
242-3106 220-3106









*State of Alabama Calling Cards

(334) 242-3380

220-3380


*Public / Inmate Pay Telephones

(334) 242-3160

220-3160


*New Service, Equipment Relocation (334)
242-3532 220-3532

and/or Removal


*Conference
Calls
(334)
242-3160 220-3160

*Telephone
Training

(334)
242-3532
220-3532

- Voice Mail

- Meridian Telephone Sets

- Automatic Call Distribution


*Trouble Reporting


(334) 353-0146 320-0146 or


1-800-662-6803


*Telecommunications Service Requests (TSR)
Requests must be signed by the Agency Telecommunications Coordinator and
mailed to:

Information Services Division


Handmail
Voice
Operations
P.O.
Box
303053

Folsom
Administrative
Building
Montgomery,
Alabama
36130-3053

64 North Union Street, Suite 204



Montgomery,
Alabama
36130


*State
Operators
Reg-No ATTNet


(334)
242-8000 220-8000




-
Hours:
Mon-Friday: 7 a.m. - 5 p.m.




Closed:
Sat. - Sun. and State Holidays



- Operator
Assistance

-
Emergencies

-
Information



- Conference calls up to 30 people (authorization code is required)

-
Operators
are
not
authorized to dial Directory Assistance


*Telephone Directory Records Access
1. Open Extra for Windows Session







2. Sign on to D2CICS, type in user id &
password, key in NMXA


3.
Type
in

04
(selection)
VO
(voice),
hit
enter, and select 2 (maintenance)


4.
Key
in
CSSF
LOGOFF
to
exit. INFORMATION

ATTNet (Alabama Tandem Telecommunications Network) is a state-wide sophisticated
voice network which serves the communications needs of State Government. The
following instructions will enable you to maximize the benefits and realize the
effectiveness of this system.


Each agency has an Agency Telecommunications Coordinator serving as a liaison
between your agency and the Information Services Division. This coordinator, vital to the
overall effectiveness of the ATTNet system, should be the first person to contact when
help is needed to obtain:

Information on your telephone system

Dialing instruction cards

Long distance calling cards

Existing telephone configurations

New telephone service

Changes to existing telephone service

Telephone
Training

AU code/location code changes

Editing telephone records




DIALING INSTRUCTION CARDS

Most telephone instruments, should have a dialing instruction card containing
information on the correct way to activate the features assigned to the telephone. Contact
your Agency Telecommunications Coordinator if you did not receive a dialing instruction
card.




ATTNET USAGE

The primary function of the ATTNet system is to route calls in the most cost effective
way using the listed ATTNet number.

The correct way to dial an ATTNet number is:
8 + the ATTNet telephone number (Ex: 8-220-8000).

NOTE: If an ATTNet number is not available, to place a call, the regular (off-network)
number must be used.

CONFERENCE CALLING

The Information Services Division, Office of Voice Operations offers several different
conference calling capabilities. We have Meet Me Conference which allows the
conference participants to dial into a predetermined number at a predetermined time.
Each time a caller joins the conference call a tone is heard by the attendees to alert them
that someone has been added to the call. We can also offer a Toll-Free number for this
service. With the toll-free number, participants can call into the conference free of
charge. The charges for the call are billed to the requesting agency.

If you have a 242 or 353 number off of our SL-100 switch in Montgomery, you may
have the capability to originate and set up conference calls for up to 30 people right
from your telephone set. There is no charge for the conference feature, but if the
conference participants are reached via a long distance number, there would be charges
incurred for those calls.
Finally, we offer an Authorization Code that enables the user to place conference calls
through the State Operator. The user simply calls the State Operator, presents the code
and all of the phone numbers that are to be included in the conference call. The Operator
then joins all the participants on one conference call. There is no charge for the
Authorization Code. The only time charges are incurred is when any of the participants
are reached via a long distance number. Please have your Authorization Code before
calling the State Operator and please be aware that it does take some time for the State
Operator to get all the conference attendees on the line.

If you would like to utilize any of the above methods, or have questions, please call 334-
242-3160 or contact your Telecommunications Coordinator within your own agency. If
you do not know who your Telecommunications Coordinator is, please call 220-3532
(ATTNet), or 334-242-3532 and request this information.

BILLING QUESTIONS

A frequent billing problem is improper termination of ATTNet calls. Before beginning a
second call, be sure to hang up properly (total disconnect). Be certain to depress the
switch hook until a true dial tone is heard. If another number is dialed before getting a
true dial tone, a three-way conference call is established and will be billed accordingly.

Contact the Technical Verification section with any questions concerning your
Telecommunications invoice. This staff can be reached at the telephone number listed on
the SERVICES page in this directory.

REPORTING VOICE TROUBLE

When you have trouble with your state telephone, please follow these guidelines:

1.
In Montgomery: Call extension 3-0146 (regular telephone number 334-353-0146
available 24 hours a day)


Outside Montgomery: Report all ATTNet problems to ATTNet number 8-320-
0146 or dial 1-800-662-6803.

2.
Give the telephone number experiencing trouble, the agency, and location of the
telephone, jack number, telephone system vendor, and a contact person.

3.
Give full details of the telephone problem.

To expedite resolution of your telecommunications problems, follow the above
listed guidelines carefully. Reporting to an extension other than (334) 353-0146
will cause a delay in service and may incur charges to your agency.