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BCM 1.01 Feature Programing Telephone Guide Enterprise Edge
Feature Programming
Telephone Guide
© 1999 Nortel Networks
P0908510 Issue 02
P0908510 Issue 02
Enterprise Edge Feature Programming Telephone Guide
Contents
Chapter 1
Getting Started 11
Using this guide 11
Before you start 11
What youll need to do programming 11
Understanding the telephone buttons 12
Using the buttons under the display 12
The M7410 Cordless Telephone (CT) 14
Chapter 2
Answering calls 15
Answering incoming calls with Hunt Groups 15
Answering an incoming call 15
Line buttons 15
What line indicators mean 16
Rings you may hear 16
Answering calls at a prime telephone 16
Using a central answering position (CAP) module 17
Customizing your CAP module 17
Monitoring telephones with the CAP module 17
Release button 18
Hearing aid compatibility 18
Viewing information about a call on the display 18
Using Call Information for a particular call 18
Displaying Call Information before or after answering 19
Displaying Call Information for a call on hold 19
Making Call Display information appear automatically at a telephone
19
Changing which information is shown first about a call 20
Picking up a call ringing at another telephone 20
Answering any ringing telephone using Directed Pickup 20
Answering any ringing telephone using Group Pickup 20
Changing a telephones pickup group 21
Trunk Answer 21
Answering a call using Trunk Answer 22
Answer buttons 22
Creating a Conference Call 23
Disconnecting one party 23
Independently holding two calls 24
Putting a conference on hold 24
Removing yourself from a conference 25
Listening to a call as a group 26 4 Contents
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Canceling Group Listening 26
Using Handsfree/Mute 26
Answering calls without lifting the receiver 26
Making calls without lifting the receiver 27
Muting Handsfree 27
Changing a regular call to handsfree 27
Changing a handsfree to a regular call 27
Using Handsfree 27
Changing Handsfree for a telephone 28
Handsfree Answerback 28
Turning Privacy on or off for a call 29
Creating a conference by releasing privacy 29
Making a call private 29
Checking call length using Call Duration Timer 29
Disconnecting by accident 30
Time 30
Chapter 3
Making calls 31
Choosing a line using a line button 32
Line pools 32
Using a line pool to make a call 33
Programming a memory button with a line pool feature code 33
Changing how you dial your calls 34
Using Standard dial 34
Using Automatic dial 34
Using Pre-dial 34
When the internal number you have called is busy 35
Priority Call 35
Making a priority call 35
Giving a telephone the ability to make priority calls 35
Using Ring Again 36
Turning on Ring Again 36
Canceling Ring Again 36
Chapter 4
Time savers for making calls 37
Storing a number on a memory button for Autodial 37
Adding an autodial button 37
Choosing a line for Autodial 37
Using intercom as the line for Autodial 38
Using Last Number Redial 39
Preventing a telephone from using Last Number Redial 39
Using Speed Dial 39
Making a speed dial call 40
Changing and adding System Speed Dials 40 Contents 5
P0908510 Issue 02
Enterprise Edge Feature Programming Telephone Guide
Adding or changing User Speed Dial 40
Using Saved Number Redial 41
Saving a number 41
Dialing a saved number 42
Preventing a telephone from using Saved Number Redial 42
Chapter 5
Handling many calls at once 43
Using Hold 43
Retrieving a held call 43
Holding automatically 43
Listening on hold 43
Holding a call exclusively 44
Using Call Queuing 44
Chapter 6
Transferring calls 45
Using the transfer feature 45
Transferring a call 45
Transferring external calls 45
Canceling a transfer 46
Using Camp-on 47
Parking a call 48
Retrieving a parked call 48
Using Call Park 48
Using Callback 50
Chapter 7
Forwarding your calls 51
Forwarding your calls to another telephone 51
Canceling Call Forward 51
Using Call Forward at your telephone 51
Overriding Call Forward 52
Changing the automatic Call Forward settings for a telephone 52
Changing Forward no answer 52
Changing the delay before a call is forwarded 52
Forward on busy 52
DND on Busy 53
Call Forward and voice mail 53
Line Redirection 54
Turning on Line Redirection 54
Canceling Line Redirection 55
Allowing a telephone to redirect calls 55
Turning the redirect ring for a telephone on or off 55
How Line Redirection is different from Call Forward 57
Using Line Redirection 57 6 Contents
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Chapter 8
Communicating in the office 59
Paging 59
Making a page announcement 59
Activating and deactivating the ability to page 59
Creating page zones 60
Using Page with external paging equipment 61
Sending messages 61
Sending a message 61
Canceling a message you have sent 62
Viewing your messages 62
Replying to a message 62
Replying to a message using an analog telephone connected to an
ASM 63
Removing items from your message list 63
Removing items from your message list using an analog telephone
connected to an ASM 64
Viewing messages you have sent 64
Using Voice Call 65
Making a Voice Call 65
Muting Voice Call tones 65
Answering a Voice Call without touching your telephone 65
Preventing Voice Calls to your telephone using Voice Call Deny 66
Canceling Voice Call Deny 66
Chapter 9
Tracking your incoming calls 67
Using Call Log 67
Call Log options 68
Logging a call manually 68
Deleting old log items 68
Viewing your Call Log 68
Viewing a Call Log item 69
Erasing log items 69
Making a call using Call Log 69
Creating a password to your Call Log 70
Changing your Call Log password 70
Deleting an assigned password 70
Programming a telephone to log calls automatically 71
Using voice mail 72
Chapter 10
Customizing your telephone 73
Finding out what a button does using Button Inquiry 73
Making the display darker or lighter using Contrast adjustment 73
Changing the language on the display 74
English 74
French 74 Contents 7
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Enterprise Edge Feature Programming Telephone Guide
Spanish 74
Programming a feature code onto a memory button 74
Programming feature buttons 74
Erasing a feature button 75
Applying button cap labels 76
Types of button caps 76
Identifying the telephones 76
Enterprise Edge default button assignments 77
Rules of default button assignment 77
M7310 telephone button defaults 78
M7324 telephone button defaults 79
M7100 telephone button defaults 79
Moving line buttons 79
Changing the type of ring 80
Adjusting the Ring volume 80
Hiding the message or calls indication 81
Restoring the messages and calls indication 81
Chapter 11
Hunt Groups 83
Members of the group 84
Distribution mode 84
Chapter 12
Telephone features 85
Installing Enterprise Edge telephones 85
Naming a telephone or a line 86
Moving telephones 87
Stopping calls from ringing at your telephone using Do Not Disturb
(DND) 87
Stopping calls 87
Refusing to answer a call 87
Canceling Do Not Disturb 87
Using Do Not Disturb 88
Using Background Music 88
Turning Background Music off 88
Chapter 13
ISDN PRI 89
Benefits 89
ISDN PRI features 89
Network Name Display for PRI 89
Name and number blocking for PRI 90
Emergency 911 Dialing 90
2-way DID 90
Call by Call service selection for PRI 91 8 Contents
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Dialing Plan and PRI 91
Service provider features 92
Call Forward 92
Canceling Call Forward 92
Calling the number your calls are forwarded to 92
Automatic Call Back 92
Automatic Recall 93
ISDN applications for PRI 93
Videoconferencing and video telephony 93
Desktop conferencing 93
File transfer 93
Telecommuting 93
Group 4 fax 93
Remote LAN access 93
Leased line backup 93
LAN to LAN bridging 94
Internet and database access 94
Chapter 14
Using System features 95
Using alternate or scheduled services 95
Preventing certain calls from being made 95
Making additional telephones ring 95
Changing the lines used by outgoing calls 95
Turning Services on and off 95
Turning Services on and off using feature codes 96
Viewing the active Services from a two-line display telephone 96
Viewing the active Services from a one-line display telephone 97
User passwords 98
Registration password 98
Clearing a Call Log password 98
Using special telephones 98
Direct-dial 98
Changing the direct-dial telephone assignments 99
Hotline 99
Bypassing a Hotline 99
Making a telephone a hotline telephone 99
Control telephone 100
Using Set lock 100
Changing Set Lock programming for a telephone 100
Using an auxiliary ringer 101
Turning the auxiliary ringer for a telephone on or off 101
Using Host System dialing signals 101
Link 101
Preventing a telephone from using Link 101
Pause 102 Contents 9
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Long Tones 102
Programmed Release 102
Run/Stop 103
Wait for