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OHSU Remote Access








OHSU Remote Access

How To Get Started With OHSU Remote Access Services
Using Windows Terminal Services (WTS)

--For Macintosh OS X 10.1 and Higher--



Last Updated: January 16, 2008














































How To Get Started With OHSU Remote Access Services
Using Windows Terminal Services (WTS)
--For Macintosh OS X 10.1 and Higher--

Table of Contents



1.

Windows Terminal Services (WTS) For Macintosh Overview


3

2.

Downloading and Installing the Citrix ICA Client For Macintosh


4

3.

Logging Into Windows Terminal Services




11

4.

Passwords








21

5.

Printing From Windows Terminal Services




25

6.

Using Windows Terminal Services to Connect to Remote Computers
On OHSU Network






27

7.

How To Request Windows Terminal Services Access



35

8.

Service Level AgreementsWhat They Mean




36




Appendix

A. Installing the Citrix ICA Client For Macintosh On a Non-Administrator Account
37

B. Installing the Citrix ICA Client For Macintosh On a Shared Workstation

39

C. Note About Installing the Citrix ICA Client For Macintosh On a Non-Startup
Volume (Such As Removable Drives)




40

D. Mapping Network Drives From WTS Desktop 1



41

E. Removing the Citrix ICA Client For Macintosh From Your Computer

43

F. Service Level Agreement and Other Related Documents



44

G. Frequently Asked Questions and Answers




45
Chapter 1
Windows Terminal Services (WTS) For Macintosh Overview


An OHSU Windows Terminal Services (WTS) account allows a user to remotely access OHSU network
resources, such as core applications and network volumes, over an Internet connection. A typical OHSU
WTS customer utilizes this technology to access files on the OHSU network (such as those on users home
directory or shared departmental network drive), access clinical applications (including Epic, LCRWeb,
and Electronic Medical Records Completion), or run core OHSU Desktop applications (Microsoft Word
2003, Microsoft Excel 2003, Microsoft PowerPoint 2003, and Novell GroupWise for Windows 6.5).

The WTS access uses a web-based login portal to authenticate access to the system. Customers must
provide her or his own Internet connection, preferably a high-speed DSL or cable setup, in order to connect
to WTS.

A WTS account is a special network access that must be requested by the users department. ITG will grant
WTS access for a customer based on legitimate business needs of the customer and her or his department.
Due to security reasons and limited network resources, WTS access is not automatically given to every
OHSU network account.

ITG provides WTS installation and configuration support for Macintosh computers running Macintosh OS
10.1 or newer, and using the Apple Safari web browser. Earlier versions of Macintosh operating systems
are not supported. ITG cannot guarantee compatibility with web browsers other than Apple Safari (such as
Mozilla Firefox, Microsoft Internet Explorer, Netscape Navigator, AOL browser, or Opera browser).

Chapter 2
Downloading and Installing the Citrix ICA Client For Macintosh


The Citrix ICA Client can be downloaded and installed from the Citrix web site
(
http://www.citrix.com/English/SS/downloads/details.asp?dID=2755&downloadID=3250&pID=186
).
Customers using Macintosh workstations connected to the OHSU network may also install the Citrix ICA
Client from the network drive CAS2.

This chapter assumes that you are logged into a Macintosh OS 10.4.x computer with an Administrator
account. If you are installing the Citrix ICA Client under a Standard or Managed account, please refer to
Appendix A (Installing the ICA Client on a Non-Administrator Account) for additional installation
instructions and caveats.


Downloading the Citrix ICA Client from the Citrix web site

Open the Safari web browser. Type in the web address (URL):
http://www.citrix.com/English/SS/downloads/details.asp?dID=2755&downloadID=3250&pID=186
in the
Address field, and press Return. Once at the Citrix download page click the Download Here link next to
version 7.00.411 PowerPC. Select this version even if you are using an Intel based Macintosh.



The browsers Downloads window will open up and the file MacICA_OSX.dmg will begin downloading
to your Macintosh. A prompt, MacICA_OSX.dmg contains an application. Are you sure you want to
continue downloading MacICA_OSX_.dmg? will appear. Click Continue.



After the download is complete, close the Downloads window. Quit the Safari program. You will see the
Citrix ICA Client disk image window open (see the screenshot below). Continue to Installing the Citrix
ICA Client for Macintosh section later in this chapter (p. 7).

If clicking on the ICA Client for Mac OSX systems link results in a Page cannot be displayed error
message, clear the Safari cache by selecting Empty Cache from the File menu, and then download the file
again.




Installing Citrix ICA Client for Macintosh from the OHSU Network
(If you are installing from a remote location please continue to the next section)

From the Finder, click on the Go menu and select Connect to Server (or press the
-K keyboard
combination). From the Connect to Server window, type in CAS2 in the Server Address: field and click
Connect.



In the Connect as: selection, choose Registered User. Type in your Novell login ID in the Name: field and
your Novell password in the Password: field. If you do not know what your Novell login ID or password
is, please refer to Chapter 4 (Passwords)



From the list of available volumes, highlight CAS2.APPS and click OK.



The Novell network volume CAS2.APPS will mount on the desktop and automatically open its content
window. Double-click on the Repoz folder.


From the Repoz folder, double-click on the CoreApps folder. From the CoreApps folder, double-click on
the Citrix for Macs folder. From the Citrix for Macs folder, double-click on the macICA_OSX.dmg.zip
file. This will create the MacICA_OSX.dmg on the desktop.





Double-click on the MacICA_OSX.dmg icon on the desktop. The Citrix ICA Client disk image will mount
on the desktop and contents of the disk image will open in a new window (see the screenshot below).
Continue to Installing the Citrix ICA Client for Macintosh section (p. 7).



Installing the Citrix ICA Client for Macintosh
This section assumes that your computers startup volume is named Macintosh HD. If you have renamed
your startup volume (i.e. Janes Mac, Buffys iBook, Scully Lab Mac, etc.), please substitute your custom
volume name for the generic Macintosh HD in these instructions.

Close all web browser programs before beginning the installation program. From the Citrix ICA Client disk
image window, follow the on-screen instructions for installing the software. Double-click the ICA
Client.pkg installer file.


For the Introduction, Read Me, and License screens, click Continue to get to the subsequent screens.





After the License screen, you will be prompted to agree (or disagree) to the terms of the software license
agreement. Click Agree to continue the installation.



The next screen will prompt you to select the destination volume. Click to highlight and select the
Macintosh HD. Keep the Destination folder: setting to the Applications folder (if you are installing the
Citrix ICA Client for Macintosh on a non-Administrator account, this will need to be changed. Please refer
to Appendix A for more information). Click Continue.
If you do not have enough free disk space on the Macintosh HD volume, you will not be able to install the
Citrix ICA Client for Macintosh. You will need to quit the installer and free up disk space on the volume
before running the installer again.



At the Easy Install on Macintosh HD prompt, click Install.



The installer will copy files into the Macintosh HD