campus-wide emergency.

To ensure that the emergency contact data remains current, it is necessary for
students to enter, review, and update this information on a regular basis within the
WISER Student Self Service System.

Before the enrollment period for a term begins, an Emergency Contact Verification
Hold will be applied to all students who have been admitted to an academic program
for that term. The hold will prevent students from engaging in any registration
activities until they have updated or verified their emergency contact information in
WISER.


Step 1.
Log onto WISER Student Self Service by
entering your User ID and Password, and
clicking
.

The Learner Services page opens displaying the Holds Summary box with the
Emergency Contact Verification hold listed.




Step 2
Click the Emergency Contact Verification link.

The Your Holds/Hold Item page displays the reason for the hold and instructions
for releasing it.
1
University of Massachusetts

Amherst Boston Dartmouth Lowell Presidents Office Worcester









Step 3
Click the Return to Holds Summary link (at the bottom of the page).
The Learner Services page opens.



Step 4
Click the Personal Portfolio link.

The Personal Portfolio page opens.

2
University of Massachusetts

Amherst Boston Dartmouth Lowell Presidents Office Worcester








Step 5
Click the Emergency Contacts link.

The Emergency Contacts List page opens.




Note: Any emergency contacts you have previously entered will be displayed. To remove
a contact, click the Delete button to the right of the name. To change a contacts
information, click the Edit button and follow the steps below.
Step 6
To add an emergency contact, click
.

The Emergency Contact Detail page opens.

3
University of Massachusetts

Amherst Boston Dartmouth Lowell Presidents Office Worcester




Step
7
Enter the name of the emergency contact in the Contact Name field.

Step
8
Choose the relationship of the emergency contact in the Relationship drop down
list.

Step
9
If the contact has the same address and phone number as you, select the check
box next to Check here if this contact has the same address/phone number as
you and go to Step 13.

If the contact does not share your address and phone number, click Change
Country link and go to Step 10.



Note: It is necessary to click the Change Country link and enter the country code when
adding either a USA address or a foreign address. For USA addresses, enter USA and
then click Lookup.


Step
10
When you click the Change Country link, the Lookup Country page opens.

4
University of Massachusetts

Amherst Boston Dartmouth Lowell Presidents Office Worcester




Step 11
Click
.

The Lookup Country Search Results display.



Step 12
Select the appropriate country from the Search Results.
Click the View All link to display the complete list of countries.
Select the country by clicking its code in the left column; this will automatically
populate the Country field on the Emergency Contact Information page.

Step
13
Enter the telephone number of the emergency contact in the Telephone field.

Step 14
To enter additional phone numbers, click


Step
15.
Click
.

The Save Confirmation page opens.

5
University of Massachusetts

Amherst Boston Dartmouth Lowell Presidents Office Worcester




Step
16.
Click


The Emergency Contacts List page opens.


Step
17.
Select the check box next to Check the box to certify accuracy.

Step 18.
Click


The Emergency Contacts/Save Confirmation page opens.




6
University of Massachusetts

Amherst Boston Dartmouth Lowell Presidents Office Worcester



Step
19.
Click
.

The Emergency Contacts/Emergency Contacts List page opens.


Step
20.
Use the table below to add or change other contact information. If there is
nothing further to change, proceed to Step 21.


If you want to. . .

Then

edit contact information

click
next to the contact.

delete an emergency contact
click
next to the contact
add an emergency contact
click

change the primary contact
click



Step
21.
Click the Return to Personal Portfolio link to return to the Personal Portfolio page.
Step 22.
Click the Return to Learner Services link to return to the Learner Services
homepage.

Note
:
When you click the Accept Certification and Remove Hold button, the Emergency
Contact Information Hold is automatically removed from your WISER Student Self Service
account. Verify this by viewing the Holds Summary located in the Learner Services
homepage.





The hold is now removed.

Note: If you need assistance please contact either the IT Service Desk at 617-287-5220 or
visit the One Stop, Upper Level, Campus Center.



End of Procedure



7

University of Massachusetts
Amherst Boston Dartmouth Lowell Presidents Office Worcester



8


Last Edited Date
9/2/08
Last Edited By
Linda Perrotto