hange A Light Pledge
3
Pool Safety Awareness
4
E N E R G Y S AV I N G S
D O E S N T TA K E
A VA C AT I O N
SRP applauds customers for
their energy-saving ways,
especially during the summer
when demand for electricity is
at its highest.
In a recent company
survey, approximately half of
area residents indicated they
escape the heat with a
summer vacation. Of those
who leave on vacation, eight
out of 10 residents raise their
thermostats seven degrees
on
average, from 77.6 to 84.6
degrees. This simple action
lowers energy use and
electricity bills.
Using energy wisely
throughout the year is always
a good idea. Go to
www.srpnet.com/powerwise
for more savings advice.
D R O U G H T E N T E R S
1 3
T H
Y E A R
Extreme drought conditions
remain across central Arizona.
SRP has carefully managed the
Valleys water
supply
since 1903
and we are
acting to
address
these
conditions. For
example, we
are promoting water use
efficiency programs such as
DesertWise Homes. To learn more
about our efforts, go to
www.srpnet.com/drought
.
S R P A D D S G E O T H E R M A L
T O R E N E W A B L E M I X
SRP has signed a 30-year
agreement to purchase
49 megawatts of geothermal
energy beginning in March
2010,
when a plant owned and
operated by Hudson Ranch
Power I, LLC opens.
A geothermal power plant
produces electricity from
naturally occurring geothermal
steam. The steam is formed
when production wells tap into
superheated water reservoirs
thousands of feet beneath the
Earths surface.
Geothermal energy is
considered renewable energy
because no fuel is consumed
and the energy is from a
naturally occurring source.
Under SRPs Sustainable
Portfolio goals, we intend to use
renewable resources to meet
15% of our retail electricity load
by the year 2025.
Our current
portfolio, which consists of
energy-conservation programs
and renewable-energy sources,
including solar, wind, landfill
gas, geothermal and low-head
hydro, meets 5% of the load. E F F O R T S F O C U S O N
I N C R E A S E D R E L I A B I L I T Y
When you flip a light switch
or push a button on a household
appliance, you probably dont
question whether power will be
there. Reliable electric service is
something you expect.
SRP has an
exceptional record of
service reliability,
which we have
maintained over
the years. With
the rapid
growth in
energy use,
our challenge
is to continue
getting
electricity to
you in the
manner in which
youve grown
accustomed.
In past issues, we
have informed you of
improvements we are making
to our electric system
to better
serve you.
Another way we are ensuring
quality service is by
collaborating with neighboring
utilities to meet new
federal reliability
standards.
Coordinating
energy flow
throughout the
region is a
monumental
task, but is a
crucial step to
delivering
dependable
energy.
We want
you to know we
are working hard
to keep the power
flowing whenever you
need it.
P R E P A R E F O R
T H E U N E X P E C T E D
Storms, equipment failures
and other circumstances can
cause sudden power outages.
To prepare for unexpected
emergency situations:
List important phone numbers
by the phone, including
police, fire, hospital, doctor,
relatives and friends.
Retain a traditional (land line)
telephone in case service to
cordless or cell phones is
temporarily lost or interrupted.
Maintain an up-to-date first
aid kit that includes your
familys prescription
medications.
Place flashlights, along with
fresh batteries in handy
locations, such as near
telephones.
Store a supply of bottled
water (a least one gallon per
person) and a supply of food
that wont spoil and doesnt
need to be cooked; and make
sure you have a manual can
opener.
Keep coolers on hand to hold
ice for lengthy outages.
Practice finding your homes
utility shut offs (electricity, gas
and water) and learn how to
turn each off (if tools are
needed, keep them close by).
If you have an automatic
garage door, check the
instructions to learn how to
open the door manually.
Visit www.srpnet.com/
safety/storm
for more tips. Paying your electric bill is
simpler and more convenient
with SRP SurePay. Our
automatic payment program
now has two options.
Through SRP SurePay by
Credit Card,
your monthly bill is
paid automatically from your
Visa
®
card. Your energy
purchases can earn reward
points or miles that apply to
your card. If you have a Visa,
enrolling is easy. Just call (602)
236-2111
V A L L E Y C I T I E S S U P P O R T
C H A N G E A L I G H T P L E D G E
Most Valley
cities have
partnered with
SRP on the
Change A Light
Pledge.
Mayors
and councils are
asking their
residents to help
the environment
by installing
ENERGY STAR
®
qualified
compact fluorescent lights (CFLs)
in their households.
According to ENERGY STAR,
the energy used in the average
home can be responsible for
more than twice the greenhouse
gas emissions of the average
car. When you use less energy
at home, you reduce greenhouse
gas emissions from power plants
and help protect our
environment from the risks of
global climate change.
If 100,000 SRP customers
replace at least one
incandescent bulb with a CFL in
their homes, we
will reduce
energy use by
more than
28 million
kilowatt-hours
and greenhouse
gas emissions
by more than
44 million
pounds (over the
CFLs lifetime).
No matter
where you live in the Valley,
we encourage you to make the
switch to CFLs. To take the
pledge, go to www.srpnet.com/
pledge
.
Similar to other everyday
household items such as
batteries, pesticides, electronics,
paint and aerosol cans, burned-
out CFLs should be disposed of
properly.
Your local city solid
waste management department
can provide you with
information and advice on CFL
disposal. Or, go to
lamprecycle.org
.
S E L E C T S U R E P AY
F O R P AY M E N T E A S E
With SurePay by Bank
Account,
your electric payment
is automatically deducted from
your bank account each month
and you earn a 1% discount on
your SRP bill. To take advantage
of the SurePay option, just go to
www.srpnet.com/surepay
. You
can fax or mail the sign-up form
from our Web site. Or, call us at
(602) 236-8888
.
SurePay is a great way to
simplify your life. So, make the
most of your free time by signing
up today.
G E T P O W E R W I S E A D V I C E
SRP PowerWise offers information to save you money,
time and energy. To learn more about energy efficiency, go to
www.srpnet.com/powerwise
. While youre at the site, check
out Home Energy Manager (click on the link listed on the
SRP PowerWise page). This online tool offers you specific
energy savings tips tailored for your home and your
energy-use habits. S R P S P O N S O R S S U M M E R
W A T E R P R O G R A M S
CALL ON US
If you have a question or need
assistance, please call on us.
RESIDENTIAL ELECTRIC SERVICE
(602) 236-8888
7 a.m. to 7 p.m., Mon. Fri.
For fastest service, please call between
10 a.m. and 3 p.m., Tue. Fri.
ELECTRICITY EMERGENCIES
(602) 236-8811, 24 hours a day
TDD LINE
(602) 236-2607
For the hearing impaired
7 a.m. to 7 p.m., Mon. Fri.
LA LÍNEA
(602) 236-1111
Para nuestros clientes
de habla hispana
7 a.m. a 7 p.m., lunes a viernes
CUSTOMER SERVICE CORRESPONDENCE
Research & Comm. Svcs. ISB663
P.O. Box 52025
Phoenix AZ 85072-2025
corrsvcs@srpnet.com
SRP CUSTOMER SERVICE OFFICES
For the location and hours of the SRP
office and SRP PayCenter
®
near you,
please call
(602) 236-8888
or visit
www.srpnet.com/paycenters
.
CONTACT
SRP Contact Editor PAB340
PO Box 52025
Phoenix AZ 85072-2025
contact@srpnet.com
August 2007
©2007 SRP All rights reserved
07-1517-01 07/07
R E M E M B E R
P O O L S A F E T Y
SRP employees, who read
and replace electric meters in
Valley back yards, have their
eyes out for a potentially
dangerous situation-unlatched
swimming pool gates.
While we have closed open
gates in the past, our employees
now are
leaving
plastic tags
with a
Latch &
Lock It
reminder
(printed in
English and
Spanish)
when they
secure pool gates.
In addition, SRP Safety
Connection
will be promoting
water safety messages during
August (Drowning Impact
Awareness Month). We urge
adults to watch children
whenever they are around
swimming pools.
Visit
www.srpnet.com/watersafety
for more safety suggestions.
In the blazing heat of a
Phoenix summer, water is always
a hot topic. Thats why SRP
supports important water
education programs involving
students and teachers.
In June, SRP and the Arizona
Water and Pollution Control
Association (a member
association of the Water
Environment Federation) hosted
the national Stockholm Junior
Water Prize.
This event is
designed to increase students
interest in issues and research
concerning water and the
environment.
Jingyuan Luo, a student at
Hamilton High School in
Chandler, won the top prize
($3,000 award) for high school
students conducting research
projects in water science. Luo
will represent the United States
at the International Stockholm
Junior Water Prize competition
in Stockholm, Sweden, during
World Water Week this month.
Another SRP-supported water
education program involved a
group of 25 teachers in a two-
day water inquiry academy in
mid June. The academy
facilitated by Arizona
Foundation for Resource
Education (AFRE) featured
explorations of the Salt and