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KEEP YOUR HARD DRIVE KEEP YOUR
HARD DRIVE
Retain control over your sensitive data.
COMPLETE CONTROL OF YOUR DATA
Many businesses have highly-sensitive or critical data on their hard drives. The Keep Your Hard Drive service
1
puts
you in complete control of your data by allowing you to keep failed hard drives (still covered by Limited Warranty
2
)
when replacement hard drives are delivered. Its a solution that puts you in charge of your data and hard drive
disposal.
REST ASSURED, YOUR DATA REMAINS SECURE IN YOUR HANDS
The Keep Your Hard Drive service is designed to enable businesses of any size to retain physical control over
sensitive data, while preserving all the benefits of the Dell Limited Warranty
2
on Failed Hard Drives. Normally,
customers are required to return the drive (still covered by Limited Warranty
2
) to Dell when receiving replacements
at no additional charge. The Keep Your Hard Drive service waives that requirement, allowing for maximum data
control, security and disposal options.
HOW IT WORKS
Its simple. Report any hard drive failure (covered by Limited Warranty
2
) to Dell technical support to find out if a
replacement hard drive is needed. If needed, we will replace the hard drive, at no additional charge, using same-
day or next-business-day delivery, depending on the service contract purchased. Under the Keep Your Hard Drive
service, you keep the failed drive and any sensitive data contained on it, thus maintaining ultimate control over
your businesss information assets. Dell will replace only a failed or failing hard drive that is still covered by a
Limited Warranty
2
and was purchased from Dell and installed in a Dell system.
HOW TO GET IT
The Keep Your Hard Drive service
1
is available at the time of system purchase or anytime before your system
experiences a hard drive failure, while the system remains under Limited Warranty
2
. This service, offered only on
working systems, runs concurrently with the hardware Limited Warranty
2
that is purchased with your system and is
available on Dell Vostro, Dell Precision workstations, OptiPlex, Latitude, PowerEdge and PowerEdge SC
servers and select PowerVault and Dell/EMC Storage solutions.
KEY BENEFITS OF THE KEEP YOUR HARD DRIVE SERVICE
Greater Security Your sensitive data and hard drive never have to leave your control. Retaining physical possession of
a failed hard drive is an effective way to help ensure security of classified, proprietary or sensitive data.
Complete Control By keeping failed hard drives in-house, you decide how and when to dispose of your data, on your
own terms. Tracking failed hard drives in-transit becomes a non-issue. Covers multiple drives in a system and multiple
failures.
Compliance Enablement Help comply with current data privacy regulations and internal company policies by ensuring
sensitive information on your hard drives is not compromised.
Risk Mitigation Proper control/disposition of sensitive data can mitigate risk of expensive civil liability by helping to
prevent potential exposure of confidential customer data or intellectual property.
ntrol over your sensitive data.
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control over your sensitive data.
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SIMPLIFY YOUR IT MANAGEMENT AT
DELL.COM/ProSupport
1
The defective hard drive must still be covered by the hardware limited warranty. For a copy of the Limited Warranty, write Dell USA, L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682 or visit htm
http://www.dell.com/warranty.
2
For a copy of limited warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or visit www.dell.com/warranty.
December 2007