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BHWC
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Best Home Warranty Company (BHWC) is licensed and monitored by each state in which business is
conducted. BHWC has experienced growth while maintaining and exceeding stringent financial requirements.

BHWCs management has many years of experience in the home warranty industry. This experience has been a
primary factor to our companys success. Our company prides itself on offering our clients a product that
delivers fast and efficient service at a fair price.

Since 1987 BHWC has built a large network of subcontractors who share our philosophy. In doing so we have
shared a mutually beneficial business relationship and look forward to sharing that benefit with you. If you
should need any assistance in completing the required forms please contact the contractor relations department
at 1-800-521-2492 x34.

Enclosed you will find several documents that our insurance carrier requires of all approved service
subcontractors. Please read the information carefully, complete, sign and return to BHWC as soon as possible.
The contractor information check-off list is provided to assist you in returning all necessary paperwork, please
include it with your package.





Sincerely,


Sera Shenouda
Supervisor-Contractor Relations

SAS:dwg

Encs







Corporate Office
550 North Third Street
Burbank, CA 91502
Phone (800) 521-2492
Fax (818) 260-4290


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CONTRACTOR INFORMATION CHECK-OFF LIST

I am returning the following items you have requested:

1. Contractor Service Agreement

2. Component Checklist

3. List of all zip codes serviced

4. Price guidelines (If not already completed and returned)

5. W-9

6. Certificate of insurance for general liability, the policy must name BHWC as additional insured

7. Certificate of insurance for workers compensation. I am the only employee, enclosed is the completed
waiver in lieu of the certificate.

8. Copy of legible license reflecting the expiration date. If a state contractor/trade license is not required,
please explain:

9. A photo of company vehicle and employees

10. A sample copy of an invoice

Comments/Suggestions:


__________________________________________________________________________________________
__________________________________________________________________________________________
______________________________________________________


____________________________
____/_____/____

(_____)____-______Ext: ______
Prepared By (Please Print)


Date

Phone



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CONTRACTOR SERVICE AGREEMENT
Buyers Home Warranty Company/Best Home Warranty Company
550 North Third Street * Burbank, CA 91502
(800) 521-2492 opt 3 * Fax (818) 260-4290
www.bhwc.com



1. Contractor agrees to contact homeowner within three hours of receiving service request from Buyers Home Warranty
Company /Best Home Warranty Company (BHWC) to schedule an appointment. Contractor will report within 24 hours any
delays in scheduling, in obtaining parts, or in completing service.

2. Contractor agrees to perform work over his dollar limit (determined by BHWC) only after receiving prior authorization from
BHWC. All invoices must include a work order number and must be submitted to BHWC promptly after the job is
completed. Invoices received later than 45 days after completion of the job will NOT be paid.

3. Contractor agrees to bill only for work performed at BHWCs request. If the homeowner requests additional service,
contractor will advise them that they must contact BHWC, and another appointment and trade call fee may be required.

4. Contractor agrees to have a complete diagnosis and total estimate for parts/labor when requesting authorization. Contractor
is encouraged to submit requests for authorization by fax to 888-217-9051, or via the internet at
www.bhwc.com


5. If contractor needs authorization while at the customers home, authorization may be requested at 800-521-2492, option
prompt #3.

6. Contractor agrees to, unless instructed otherwise, collect the trade call fee or the actual cost, whichever is less, from the
contract holder. This fee is to be collected only upon completion of the job. All checks should be made payable to the
contractor. If BHWC determines that the repairs are not to be covered, there is no Trade Call Fee to be collected, and
contractor should bill BHWC for their time.

7. Contractor agrees to notify BHWC of any malfunction that is not the result of normal wear and tear and report all findings
and recommendations or any other information to BHWC only.

8. Work performed by contractor shall meet trade industry standards. All materials will be of comparable quality to those being
replaced. Contractor is responsible for licensing and permits as required by applicable governmental agencies.

9. Contractor will not subcontract or transfer any work assignment without written permission from BHWC.

10. Contractor agrees that service involving asbestos, mold or other known or suspected toxic or hazardous substances
will NOT be attempted or effected, and will notify BHWC immediately when any of the previously mentioned
substances may exist.

11. Contractor agrees to hold BHWC harmless from any liability associated with the work performed, including, but not limited
to, any attorney fees and costs incurred by BHWC in its defense of any claim arising in whole or in part out of the work
performed. BHWC will have sole and absolute discretion regarding the selection of counsel to defend its interests.

12. Contractor agrees to adhere to the limits and terms specified in the BHWC Insurance Requirements document and to provide
evidence of Liability Insurance with BHWC named as additional insured. This insurance policy will be an occurrence
policy that covers both on-going and completed operations as well as Contractors contractual liability to BHWC under
this Service Agreement. Evidence of workers compensation insurance is required as well as valid licensing information.

13. Contractor understands that BHWC allocates work solely based upon the Quality, Timeliness, and Cost of Work performed.
The offering of any inducement to any employee of BHWC is a violation of this agreement. Contractor agrees to
immediately notify the President of BHWC at 818-841-2320 if any request for inducement is made by a BHWC employee.

14. Contractor agrees to make the BHWC customer aware of any necessary up-grades, the cost of the up-grades and that the up-
grades can be performed by a contractor of their choosing. This includes an itemization of the up-grade costs with a
signature acknowledging awareness.




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CONTRACTOR SERVICE AGREEMENT
Buyers Home Warranty Company/Best Home Warranty Company
550 North Third Street * Burbank, CA 91502
(800) 521-2492 opt 3 * Fax (818) 260-4290
www.bhwc.com



15.
BHWC agrees to promptly pay all invoices that are properly submitted:
a) Contractor is to submit one invoice for every work order issued by BHWC.
b) BHWC does not pay for missed appointments.
c) BHWC will pay half (1/2) the Contractors service call fee for cancellations at the door.
d) All invoices are subject to negotiation.
e) Charges for Equipment, Parts and Labor will be at the rates agreed upon prior to issuance of the work order.


Name _________________________________________________Trade ________________________

Address ____________________________________________ City ____________________________

State____________ Zip code_______________ Contractors License #___________________________

Business Phone______________________________ Fax ______________________________________

Cell Phone/Emergency numbers __________________________

E-mail ____________________________ Incorporated? ________ Proprietorship? ________

How many techs do you have? _______ Are they licensed? _________________________

Hours Available to Receive Calls on Monday-Friday: ___________ to ___________

Hours Available to Receive Calls on Saturday
___________ to ___________

Hours Available to Receive Calls on Sunday

___________ to ___________

Liability Carrier_______________________________ BHWC named as additional Insured? __________

Expiration Date______________ Policy #_________________

Amount Of insurance___________________________ (minimum requirement $500,000)

Workers Compensation Carrier____________________________ Policy #_____________________________

Expiration Date____________ Please sign and